1. Eligibility for Refund:
    • Refunds will only be processed if the requested service is not provided.
    • Payment gateway charges incurred during the transaction will be deducted before initiating the refund.
  2. Cancellation Requests:
    • All cancellation requests must be submitted:
      • Before the KYC process in e-KYC.
      • Before 2 days in the case of physical documentation, starting from the date of payment.
  3. Post-Service Cancellations:
    • Once the service is rendered, cancellations are not allowed and are deemed non-refundable.
    • If a cancellation request is received after the service is initiated, the refund may be considered based on the extent of service provided.
  4. Refundable Amount:
    • Refundable amounts may vary and are subject to deduction based on the extent of service already provided.
    • In cases where only half the service has been rendered (e.g., providing a form with instructions), a partial refund may be considered.
  5. Case-to-Case Variability:
    • The refund policy may vary depending on the specific circumstances of each case.

Refund Process:

  1. Initiation:
    • Refund processes will be initiated once we receive confirmation that the services were not provided.
  2. Processing Time:
    • Typically, refunds are processed in less than 7 working days.

Please note that this policy is subject to change, and users are advised to review the refund and return policy periodically. For any further inquiries or assistance, please contact our customer support team.

Thank you for choosing merapancard.com. We value your trust and are committed to providing you with a seamless and satisfactory experience.